[rt-users] Mailed in requests not getting an autoreply

[Jesse Vincent]

Are you using 'sendmail' or 'sendmailpipe' for RT's mail sending. If one 
doesn't work, I recommend trying the other ;)


On Thu, Dec 13, 2001 at 05:33:08PM +0000, Daniel Foster wrote:
> I'm having this exact same issue, and have deleted and recreated the scrips many times, both as global and queue specific scrips to no avail.  FreeBSD 4.4-RELEASE, RT 2.0.9, Sendmail 8.12.1
> 
> On Wed, Dec 12, 2001 at 10:55:36PM -0500, David Wagenheim wrote:
> > Yup.  I already had 'UseFriendlyTo' set to 0.  Anything else you can think of
> > that I should look at?
> > 
> > Feargal Reilly wrote:
> > 
> > > Check that you have 'UseFriendlyTo' in config.pm set to 0.
> > >
> > > On Wed, 12 Dec 2001 15:28:20 -0500
> > > David Wagenheim <davidwagenheim at yahoo.com> wrote:
> > >
> > > > Hi,
> > > >
> > > > I've set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3.  When I mail
> > > > in a new request
> > > > to any queue, an autoreply is not sent.  I have a scrip set up that
> > > > reads:
> > > >
> > > > OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
> > > > Customer
> > > >
> > > > I watch the mail log and I see entries for the mail that creates the
> > > > request (1 from
> > > > the user (david), then 2 from daemon, and 1 to
> > > > |/usr/local/rt2/bin/rt-mailgate --queue
> > > > custservice --action correspond), but I don't see any logging of an
> > > > autoreply and
> > > > the user that sent in the mail doesn't get an autoreply.
> > > >
> > > > Requests generated via the web gui do get autoreplied to (I see entries
> > > > in the mail
> > > > log and the user gets mail).
> > > >
> > > > Also, in the log directory (775, owned by rt:rt), I am getting entries
> > > > (644, owned
> > > > by daemon:rt) that are empty.  Those are the result of mailing in a
> > > > request or requests
> > > > generated via the webgui.
> > > >
> > > > Any help would be greatly appreciated,
> > > >
> > > > David
> > > >
> > > >
> > > > _________________________________________________________
> > > > Do You Yahoo!?
> > > > Get your free @yahoo.com address at http://mail.yahoo.com
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > Feargal Reilly,                        | Communications House,
> > > Systems Administrator.                 | 1a Lower Pembroke Street,
> > > The CIA - http://www.thecia.ie/        | Dublin 2,
> > > Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.
> > >
> > > PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB
> > >
> > >   ------------------------------------------------------------------------
> > >    Part 1.2Type: application/pgp-signature
> > 
> > 
> > _________________________________________________________
> > Do You Yahoo!?
> > Get your free @yahoo.com address at http://mail.yahoo.com
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> -- 
> 
> Daniel Foster
> Technical Director - 34SP.com
> daniel at 34SP.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.