[rt-users] Mailed in requests not getting an autoreply

[Daniel Foster]

I'm having this exact same issue, and have deleted and recreated the scrips many times, both as global and queue specific scrips to no avail.  FreeBSD 4.4-RELEASE, RT 2.0.9, Sendmail 8.12.1

On Wed, Dec 12, 2001 at 10:55:36PM -0500, David Wagenheim wrote:
> Yup.  I already had 'UseFriendlyTo' set to 0.  Anything else you can think of
> that I should look at?
> 
> Feargal Reilly wrote:
> 
> > Check that you have 'UseFriendlyTo' in config.pm set to 0.
> >
> > On Wed, 12 Dec 2001 15:28:20 -0500
> > David Wagenheim <davidwagenheim at yahoo.com> wrote:
> >
> > > Hi,
> > >
> > > I've set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3.  When I mail
> > > in a new request
> > > to any queue, an autoreply is not sent.  I have a scrip set up that
> > > reads:
> > >
> > > OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
> > > Customer
> > >
> > > I watch the mail log and I see entries for the mail that creates the
> > > request (1 from
> > > the user (david), then 2 from daemon, and 1 to
> > > |/usr/local/rt2/bin/rt-mailgate --queue
> > > custservice --action correspond), but I don't see any logging of an
> > > autoreply and
> > > the user that sent in the mail doesn't get an autoreply.
> > >
> > > Requests generated via the web gui do get autoreplied to (I see entries
> > > in the mail
> > > log and the user gets mail).
> > >
> > > Also, in the log directory (775, owned by rt:rt), I am getting entries
> > > (644, owned
> > > by daemon:rt) that are empty.  Those are the result of mailing in a
> > > request or requests
> > > generated via the webgui.
> > >
> > > Any help would be greatly appreciated,
> > >
> > > David
> > >
> > >
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> >
> > --
> > Feargal Reilly,                        | Communications House,
> > Systems Administrator.                 | 1a Lower Pembroke Street,
> > The CIA - http://www.thecia.ie/        | Dublin 2,
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> >
> >   ------------------------------------------------------------------------
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> 
> 
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-- 

Daniel Foster
Technical Director - 34SP.com
daniel at 34SP.com