[rt-users] Create ticket slow

[David Fletcher]

----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>

> How much ram do you have?
384 MB
(Just upgraded from 128MB with no appreciable difference.  Currently free
ram is running at about 250MB.)


> Which database is RT talking to?
MySQL

> Are you using mod_perl or fastcgi?
mod_perl

> What OS are you running on?
Debian Linux

> CPU seems to sit there high or low?
CPU bumps up to about 20-30% usage (mostly Apache) for one or two seconds,
then settles back down to almost nothing for 25-30 seconds (97-99% idle)
then apache bumps it back up to about 20% as it feeds the results to the
browser.


More info:  This seems to be queue specific.  The queue we're talking about
currently has about 225 tickets.  A new queue with only 3 or 4 tickets
allows ticket creation in 3 seconds. (Our highest ticket # is 433)



>
>
> -j
> On Thu, Dec 13, 2001 at 03:35:21PM -0500, David Fletcher wrote:
> > We're running RT2 very hapilly on a dual PPro 200.  Everything performs
well
> > except creating tickets from the WebUI.  That takes 30-45 seconds.  I've
> > watched the cpu load on the server during the ticket creation process,
and
> > it just seems to sit there.  Is there anything in particular that I
should
> > look at to see what's going on?  We seem to have plenty of free ram and
> > we're not even touching the swap partition.
> >
> > Any suggestions welcome.
> >
> > Thanks,
> > David
> > __________________________________________
> >
> > David Fletcher
> > Micro-Prince Computers
> > (904)721-0867
> > (904)721-1253 fax
> > http://www.micro-prince.com (business)
> > http://www.mahonri.org (personal)
> > __________________________________________
> >
>