[rt-users] Re: Internal Server Error HTML Mason

GWLeong at lbl.gov GWLeong at lbl.gov
Fri Dec 14 12:42:02 EST 2001


Just to clarify things a bit.  The system seems only to have problem
with the line:

PerlHandler RT::Mason 

- not the previous line of "SetHandler perl-script."

in the httpd.conf file.  It is the entry causing the Internal Servor


----- Original Message -----
From: <GWLeong at lbl.gov>
Date: Thursday, December 13, 2001 4:43 pm
Subject: Internal Server Error HTML Mason

> Hi,
> I'm a new user. I just tried installing RT on RedHat Linux 7.2.  
> I combed through all the documentation several times. From recompiling
> Apache with mod_perl statically to installing all the necessary perl
> modules manually and with CPAN, I was able to get "designated" 
> completeinstall.  However, I ran into a couple of problems that 
> some have been
> noted in previous installations.  (the problems may be more to do with
> configuration b/c the "install" may have been deemed successful) One
> problem involved the Apache/DBI error of not being found by 
> mod_perl in
> @INC; I have since resolved that issue by installing the Apache::DBI
> module through CPAN. 
> The second problem which I am dealing at current is the Internal 
> ServerError I am receiving when I go through the Web Browser.  I 
> have done
> some troubleshooting.  Apparently, the Web Brower gives me the HTML
> coding under /rt2/Webrt/html diretory in text format when I comment 
> outthe following line:
> -----------------------------------------------------------
> SetHandler perl-script
> PerlHandler RT::Mason
> -----------------------------------------------------------
> It is just html text.  However, when uncomment these line (allowing it
> to be read), I receive an the following error by Apache:
> ---------------------------------------------------------
> Internal Server Error
> The server encountered an internal error or misconfiguration and was
> unable to complete your request.
> Please contact the server administrator, root at localhost and inform 
> themof the time the error occurred, and anything you might have 
> done that
> may have caused the error.
> More information about this error may be available in the server error
> log.
> --------------------------------------------------------------------
> ---
> So I suspect it may have something to do with the RT::Mason module,
> though I'm uncertain.  I looked at the httpd error, and the only 
> error I
> have is :
> ---------------------------------------------------------------
> [Thu Dec 13 16:28:11 2001] [error] Can't write to
> '/var/log/rt2/rt.log.3565.0': Permission denied at
> /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch/File.pm line 68.
> --------------------------------------------------------------
> Any help would be appreciated.  I feel that I'm very close to getting
> this ticketing system working.  
> Gary

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