[rt-users] RT 2.09 search and other time-outs

[Cris Bailiff]

Hi 'smcdonald' (sorry, no other name I could find in your posting)...

Are you using SSL (https) for access your RT server? This warning is a typical
symptom of the various different ssl keepalive and shutdown bugs in many common
versions of IE. You can work around these by carefully reading the FAQ at
www.modssl.org - some default mod_ssl configs come with the correct settings, but
it depends on your vendor (or self-build choices). I often see the bug appear on
POST pages, and less often with GET - this I can't explain....

Even if you're not using SSL, you should check the apache error_log at the time
this happens, and see if apache or Mason noticed the problem.

When you get desparate, ethereal is your friends (www.ethereal.org) - a full
packet capture can usually point the blame directly at the culprit.

Cris


> Hi RT users,
> 
> We have RT 2.09 setup to manage a small IT dept's issues. Access is from IE 5.5
> and 5.0 running on NT. Proxy is bypassed. I have found two problems after using
> the system for 2-3 weeks:
> 
> 1) When searching or building searches for tickets we frequently get the
> following standard IE error message. This message also sometimes appears on
> logout. Hitting refresh a few times usually fixes the problem. It is strange
> that I don't see this error anywhere else in the package. If it occurred say
> every 10-50 page displays I would tend to think it was our network but the fact
> that it only happens when searching or on logout points to a combination of RT
> and our setup.
> 
>      The page cannot be displayed
>   ...
> 
> 2) Style sheets not being provided fast enough caused browser errors. This was
> fixed by a hack we found in the news group. It would be good to have this as a
> config option.
> 
> Thanks in advance...
>
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