[rt-users] "On Steal" Notification
David C. Troy
dave at toad.net
Mon Dec 17 17:16:00 EST 2001
Is it possible to make RT notify the previous owner when a ticket is
stolen by a new owner? I have these two scrips installed right now
globally:
- OnCorrespond NotifyRequestors Correspondence
- OnTransaction NotifyOwner Transaction
It does NOT notify the owner when a ticket is stolen. I am running RT
2.0.4 right now; (yeah I know, I'm upgrading soon.)
Dave
=====================================================================
David C. Troy [dave at toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net
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