[rt-users] "On Steal" Notification

David C. Troy dave at toad.net
Mon Dec 17 17:16:00 EST 2001

Is it possible to make RT notify the previous owner when a ticket is
stolen by a new owner?  I have these two scrips installed right now

 - OnCorrespond NotifyRequestors Correspondence
 - OnTransaction NotifyOwner Transaction

It does NOT notify the owner when a ticket is stolen.  I am running RT
2.0.4 right now; (yeah I know, I'm upgrading soon.)


David C. Troy   [dave at toad.net]                   410-544-6193 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net

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