[rt-users] Keywords for helpdesk, SW, and facilities?

Jim Meyer purp at wildbrain.com
Thu Dec 27 13:52:14 EST 2001


I'm in much the same situation as Blair Zajac (blair at orcaware.com); I'm
setting up RT to manage several different queues, among them a helpdesk,
a software bug/sug tracker, and facilities requests, too.

So please, if you've got a good keyword structure you're willing to
share, do share it with us! =]


Jim Meyer, Geek At Large                              purp at wildbrain.com

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