[rt-users] adding custom status values?

Christopher Kolar ckolar at imsa.edu
Thu Dec 27 16:23:37 EST 2001

Hello.  We are running 2.0.9 and using if for both helpdesk as well as 
project development.  We have done a bunch of customization using the 
keywords and queues, but what we would really like is to be able to create 
a custom status.  For example, we would like to give the tickets a status 
of "QA" once they have moved into QA testing stage.  We have keyworded 
this, but it does not show up in the main queue displays.  We could create 
a separate queue, but then several different projects would commingle.  I 
have looked through the code but have not really been able to figure out 
whether or not this is an easy modification.

Thanks in advance for any suggestions.


Christopher G. Kolar
    Coordinator of Information Technology Integration
    Illinois Mathematics and Science Academy
  ckolar at imsa.edu  --  www.imsa.edu/~ckolar
         [PGP Public Key ID: 0xC6492C72]
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