[rt-users] RT questions (status of RT2)

[Ryan Tucker]

On Mon, 05 Feb 2001 22:30:53 -0500, "Brandon S. Allbery KF8NH" <allbery at ece.cmu.edu> wrote:
> | In cases where you're trying to do incident aggregation, this
> | works just great.  The issue is when a user screws up and
> | submits a second ticket about the same problem...
> +--->8
> 
> "screws up"?  Some users around here adamantly refuse to reply to messages, 
> but instead send new messages every time.  I think they haven't figured out 
> the purpose of the Reply button yet....

And then there's the support techs who use "forward" instead of
"redirect"... and then there's the Network Solutions form processor...
and then there's the ones who segue off into a seperate topic in the
middle of a ticket...

Hmmmm.....

Is there any way...
- ...to not auto-respond to mail from a particular address?
- ...to "split" a ticket (assign a new ticket number to everything
     beyond a certain point in the ticket)?  -rt

-- 
Ryan Tucker <rtucker at netacc.net>                 Network Operations Manager
NetAccess, Inc.                                      Phone: +1 716 419-8200
1159 Pittsford-Victor Road, Pittsford NY 14534       http://www.netacc.net/
"Wouldn't you rather help make history than watch it on TV?" - Jello Biafra