[rt-users] RT for Abuse handling? Bounce mail?

[Wozz]

We are also using RT for abuse handling. 10k+ tickets so far with just a few
problems.  JD, I'm curious as to how stable you find RT2 to be.  My understanding
was that the mail gateway was still a little iffy, and thats the most important
part for my needs.  Any comments?

On Thu, Feb 08, 2001 at 02:24:42PM -0800, J.D. Falk wrote:
> On 02/08/01, Lorens Kockum <rt-id-45 at lists.lorens.org> wrote: 
> 
> > I'm a bit worried that I've not received more response to the
> > mail below.
> > 
> > Is there anyone out there actually using RT for abuse handling?
> 
> 	MAPS is, actually, but we're about to switch over to RT2.  The
> 	bounce handling you mentioned sounds great; it's something we've
> 	muttered about adding in a few months, after the more pressing
> 	stuff has stabilized.
> 
> > Does anyone know of other solutions that would be better at
> > handling abuse?  I've looked around, but haven't found anything.
> 
> 	There're a couple that might be equal to RT1, but I don't think
> 	anything can beat RT2 for abuse queue handling.
> 
> > As for handling bounces, I think I'll be able to do it myself if
> > no one else has done it.
> 
> 	I'd love to see what you come up with.
> 
> -- 
> J.D. Falk                   "The Internet isn't just a publishing medium or a
> Product Manager                     medium for commerce, it's a social medium."
> Mail Abuse Prevention System LLC                       -- Howard Rheingold
> 
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