[rt-users] Re: Mail reply to requestor

[Johnny Tan]

Go and read the archives
http://lists.fsck.com/pipermail/rt-users/2001-January/thread.html

There is some one say... the requestor and the one and reply should not be
the same email address.

If requestor email address not equal to the one who reply, then it will send
out email.

cherio.

----- Original Message -----
From: "Heiko Burghardt" <burghardt at riege.de>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, February 07, 2001 10:19 PM
Subject: [rt-users] Re: Mail reply to requestor


> Ok, thank you very much for your help.
>
> Sorry for resending my request again, I have not seen the
> answer.
>
> Best regards,
>
> Heiko Burghardt
>
> Heiko Burghardt wrote:
> >
> > Hello,
> >
> > I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All
> > desired perl modules are installed.
> > When I try to reply on a request and push the "Send response" button
> > there is no mail sent to the requestor (I am the requestor in my tests).
> > And when I try the same again and put my email adress into the CC field
> > I get the mail once. In this mail I can see that the To: field is
> > empty.
> >
> > On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply
> > is working (but that is no system to run RT live).
> >
> > Do you have an idea how I can solve this problem ?
> >
> > Thanks and best regards,
> >
> > Heiko Burghardt
> >
> > --
> > Heiko Burghardt
> > Network- & Systemadministration
> >
> > Riege Software International GmbH
> > Mollsfeld 10, 40670 Meerbusch, Germany
> >
> > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11
> > e-mail: burghardt at riege.com
> > web:    http://www.riege.com
> > --
>
> --
> Heiko Burghardt
> Network- & Systemadministration
>
> Riege Software International GmbH
> Mollsfeld 10, 40670 Meerbusch, Germany
>
> Fon: +49-2159-9148-0, Fax: +49-2159-9148-11
> e-mail: burghardt at riege.com
> web:    http://www.riege.com
> --
>
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