[rt-users] Changing queue names

[Timothy A. Gregory]

OK, so here's the only part of stripmime that would be related:

$outputprog = "/usr/local/rt/bin/rt-mailgate @ARGV";

I'm betting that Perl is stripping the quotes, and rendering the value of
$outputprog as

/usr/local/rt/bin/rt-mailgate BusOffice - Purchasing correspond

and rt-mailgate doesn't know what to do with that mess.  Maybe a little
wrapper of some kind, like so:

$action = pop(@ARGV);
$outputprog = "/usr/local/rt/bin/rt-mailgate \'@ARGV\' $action";


This works.

--tag



On Tue, 20 Feb 2001, the heavens parted and Timothy A. Gregory said:

> Thanks Jesse -
> 
> when I take stripmime out of the mix your suggestion worked.  I'll take a
> look at the stripmime script and see if I can figure out the queue name
> parsing - probably it just needs to be adjusted to re-quote the queue_id
> 
> --tag
> 
> 
> On Tue, 20 Feb 2001, the heavens parted and Jesse said:
> 
> > I can't speak to whether stripmime is space-safe for queue names, but
> > using single quotes should work.  when you use double quotes within
> > a double quoted string, most parsers get confused.
> > 
> > 
> > purchasing:                |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond"
> > 
> > 
> > On Tue, Feb 20, 2001 at 09:17:35AM -0800, Timothy A. Gregory wrote:
> > > Hey all,
> > > 
> > > this could actually be answered in either of two ways:
> > > 
> > > 1) We have some queue names that have spaces in them. Is there a way to
> > > get email to actually work with those queues?  the address is purchasing@,
> > > and I have this in /etc/aliases:
> > > 
> > >  Purchasing rt alias
> > > purchasing:                |"/usr/local/rt/bin/stripmime "BusOffice -
> > > Purchasing" correspond"
> > > purchasing-comment:        |"/usr/local/rt/bin/stripmime "BusOffice -
> > > Purchasing" comment"
> > > purchasing-action:         |"/usr/local/rt/bin/stripmime "BusOffice - 
> > > Purchasing" action"
> > > 
> > > The only difference between this entry and the 8 other queues involved is
> > > that there is are spaces in the queue name.  When someone sends mail to
> > > this queue they get this back:
> > > 
> > >      There has been an error:
> > >      There has been an error with your request:
> > >      You don't have permission to create requests in this queue. Either 
> > >      you're not a queue member or non-members aren't allowed to create 
> > >      requests in this queue.
> > > 
> > > Though the queue is set up to allow non-members to open new tickets.
> > > 
> > > 2)  If spaces are not going to work, then can I change the queue name to a
> > > single word with no spaces using MySQL directly, or is there some
> > > recommended utility for this?
> > > 
> > > 
> > > Thanks for the help,
> > > 
> > > --tag
> > > 
> > > +--------------------------------------------------+
> > > | Timothy A. Gregory        http://www.tarjema.com |
> > > | *NIX SysAdmin               tgregory at tarjema.com |
> > > | Arabic > English Translator         IBM AIX CATE |
> > > +--------------------------------------------------+
> > > Habit is habit and not to be flung out of the window by any man, but
> > > coaxed downstairs a step at a time.  
> > > --Mark Twain
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
> > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> > 
> > _______________________________________________
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> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> +--------------------------------------------------+
> | Timothy A. Gregory        http://www.tarjema.com |
> | *NIX SysAdmin               tgregory at tarjema.com |
> | Arabic > English Translator         IBM AIX CATE |
> +--------------------------------------------------+
> Habit is habit and not to be flung out of the window by any man, but
> coaxed downstairs a step at a time.  
> --Mark Twain
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

+--------------------------------------------------+
| Timothy A. Gregory        http://www.tarjema.com |
| *NIX SysAdmin               tgregory at tarjema.com |
| Arabic > English Translator         IBM AIX CATE |
+--------------------------------------------------+
Habit is habit and not to be flung out of the window by any man, but
coaxed downstairs a step at a time.  
--Mark Twain