[rt-users] RT/BSDI/postfix

[Justin Monti]

hmm.... this sounds like it might be a misconfiguration with sendmail.  On
my RT server (solaris 7 box) i needed to set the smart relay host in the
sendmail.cf file to my company's SMTP server otherwise sendmail was spinning
for a while when sending mail, and RT was waiting for sendmail to return,
thus causing the occasional time-out.  Check your syslog to see if there are
complaints from sendmail that it can't resolve external hosts or can't get
its own fully qualified domain name.

hope this helps

Justin

----- Original Message -----
From: "Michael Hall" <mhall at riverside.org>
To: "RT-Users" <rt-users at lists.fsck.com>
Sent: Wednesday, February 21, 2001 4:03 PM
Subject: [rt-users] RT/BSDI/postfix


>
> Hi, first off I'd just like to say hello and thanks for a great program.
> Been testing RT for awhile at home and recently setup it up at work as
> an alternative to Jitterbug that I'd been using for tracking change
> requests and also set up a queue for our tech support.
>
> Running it at home I've had no problems at all (Linux, RT 1.0.7, postfix,
> and MySQL 3.23.32).
>
> At work we use BSDI 3.1, RT 1.0.7, postfix, and MySQL 3.22.32. After
getting
> by the initial installation hurdles (BSDI doesn't have a 'root' group,
> tweaked the Makefile to use group 'wheel' instead). Creating a queue also
> always errors out when copying the templates, haven't figured that out
yet,
> it looks like a umask problem or problem, wasn't to worried about that as
I
> just copied them over manually and reran 'gmake fixperms'.
>
> Once installed it runs great entering in requests, etc. but it has major
> problems replying, responding, etc. to them. For instance if I reply to
> a request it eventually times out (3-4 minutes) and the browser comes back
> with 'No data' instead of redisplaying the request with the new
transaction
> data, yet if I go back to the queue and then redisplay the request then I
> see everything. Also while the browser is spinning its wheels the reply
> email is sent ok. Using 'top' I can see a perl process running and a
> 'tail -f' of the mysql log shows a query entered:
>
> 536 Query      select effective_sn from each_req WHERE serial_num = 5
>
> And it just sits there for awhile (3-4 minutes) and then quits at which
time
> the browser returns the 'No data'. Yet the perl process is still running
and
> I have to manually kill it off. At one time I had 6-7 perl processes left
> hanging around driving up the load average and consuming all the cpu (0%
idle)
> thats when I really noticed something wasn't cool :-) It doesn't do this
> for each transaction, every once in a while it works fine but at least
half
> the time I see this problem.
>
> Anyway, I was wondering if there are any known problems, issues, MySQL
tweaks,
> etc. when running with BSDI. Also any ideas on how to further debug and
> track down the problem would be very helpful.
>
> PS: I initially had RT and MySQL on seperate machines, but after I started
>     seeing this problem I re-installed RT on the MySQL machine to avoid
>     accessing the database remotely but that didn't make any difference.
>
> --
> Do files get embarrassed when you unzip them ????
>
> Mike Hall,
> Unix Admin   - Rock Island Communications           <mikeh at rockisland.com>
> System Admin - riverside.org                        <mhall at riverside.org>
>
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