[rt-users] ticket response via email

[D.Lewis]

Greetings,

Does anyone know of a way such that a new ticket is not created when a
user responsd to an existing ticket via email...? I think that in
responding to a ticket via email, most email clients place a Re:
<Subject>
in the subject header and rt thinks that it is a new ticket...there fore
creating a new ticket and not using the original ticket number of the
request...

thanks.
donnie