[rt-users] ticket response via email

D.Lewis del at obsidian.com
Thu Feb 22 14:36:23 EST 2001


Does anyone know of a way such that a new ticket is not created when a
user responsd to an existing ticket via email...? I think that in
responding to a ticket via email, most email clients place a Re:
in the subject header and rt thinks that it is a new ticket...there fore
creating a new ticket and not using the original ticket number of the


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