[rt-users] ticket response via email

[Jesse]

That simply should not be the case.  as long as the [site.com #3534]
tag is _somewhere_ in the subject header, you should be fine.

It's a known bug that you shouldn't have spaces or tabs in your $rtname 
(set to site.com in the example above).

        jesse


On Thu, Feb 22, 2001 at 12:31:53PM -0800, Greg White wrote:
> On Thu, Feb 22, 2001 at 02:36:23PM -0500, D.Lewis wrote:
> > Greetings,
> > 
> > Does anyone know of a way such that a new ticket is not created when a
> > user responsd to an existing ticket via email...? I think that in
> > responding to a ticket via email, most email clients place a Re:
> > <Subject>
> > in the subject header and rt thinks that it is a new ticket...there fore
> > creating a new ticket and not using the original ticket number of the
> > request...
> > 
> 
> I'll bet that this is clients with M$ mailers, right? I'll bet that RT
> is checking with the Reply-To header, which most M$ mailers seem to
> break.... A quick peruse of lib/rt/ui/mail/manipulate.pm _seems_ to
> confirm this, but I didn't make any _serious_ effort to understand that
> portion of code... Anyone?
> 
> (I've had this problem too, and it always seems to be Lookout users...)
> 
> -- 
> Greg White
> Those who make peaceful revolution impossible will make violent
> revolution inevitable.
>                 -- John F. Kennedy
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov