[rt-users] Replying to email from outside of RT
jdfalk at mail-abuse.org
Wed Feb 28 12:57:54 EST 2001
On 02/28/01, Grant Miller <grant at pico.apple.com> wrote:
> 5. The owner replys to the email they get from RT that has the requestors
> response in it from their email program (not RT).
> 6. This message goes back to RT, but is not sent to the requestor.
> Should Request Tracker send mail back to the requestor in step #5, #6?
In RT1, yes, that's the default -- I use it all the time. If
the message bounced for some reason, though, RT won't know
that -- but your logfiles would.
With RT2 it's more configurable.
J.D. Falk "The Internet isn't just a publishing medium or a
Product Manager medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC -- Howard Rheingold
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