[rt-users] Replying to email from outside of RT

[J.D. Falk]

On 02/28/01, Grant Miller <grant at pico.apple.com> wrote: 

> 5. The owner replys to the email they get from RT that has the requestors
> response in it from their email program (not RT).  
> 
> 6. This message goes back to RT, but is not sent to the requestor.
> 
> 
> Should Request Tracker send mail back to the requestor in step #5, #6?

	In RT1, yes, that's the default -- I use it all the time.  If
	the message bounced for some reason, though, RT won't know
	that -- but your logfiles would.

	With RT2 it's more configurable.

-- 
J.D. Falk                   "The Internet isn't just a publishing medium or a
Product Manager                     medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC                       -- Howard Rheingold