AW: [rt-users] stripmime and mail headers

[Andres Petralli]

Well, I got some answers, but none of them were successful for my first
problem. Maybe somebody knows more? By the way, we use Sendmail for
mail-delivery.

Thanks again

> -----Ursprüngliche Nachricht-----
> Von: Andres Petralli 
> Gesendet: Donnerstag, 4. Januar 2001 15:01
> An: rt-users at lists.fsck.com
> Betreff: [rt-users] stripmime and mail headers
> 
> 
> Hi everyone
> I just installed RT on one of our systems. I must say, that I'm really
> surprised how good the software is, but for a few points, to which you
> can surely give me a good solution to.
> 
> First: Our e-mail conversation is mostly in German what leads to some
> garbage in the e-mails we write because of special iso 
> characters like ö
> ä ü . I saw that stripmime app on the contrib site, which should be
> supposed to solve this problem. I tried to install it, but was not
> successful. I followed the instructions in the app, but I'm 
> not sure how
> to configure those vars in stripmime. Could somebody give me a short
> explanation that goes a little further than the comments in the app?
> Maybe some examples would be fine too.
> 
> Second: We really don't need to see every header of the mail 
> a requestor
> has sent when looking at the e-mails or at the webui. Is 
> there some way
> to replace %trans:content% with something less heavy?
> 
> I hope you all had nice holidays!
> 
> Sincerely,
> 
> Andres Petralli - Arpanet AG
> 
> 
> -- 
> Andres Petralli, Arpanet AG
> Steinengraben 18, 4002 Basel, Switzerland
> Tel: +41 (0)61 276 96 60, Fax: +41 (0)61 276 96 66
> http://www.arpanet.ch/
> PGP: B337 9D8E B95B CAA0 0C4E  F2D5 E791 DB2E EB8F 530E 
> 
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