[rt-users] stripmime and mail headers

[Rich West]

Hrmm.. we need an RT FAQ. :)

The issue about the headers is one that comes up often.  It's one of the
most popular configuration changes that is done, but it does not have a
config file attribute or anything via the RT-admin interface.

You have to go into the code and edit the file:
lib/rt/ui/web/manipulate.pm
Look around line 778, for a line with the contents of:
&rt::ui::web::print_transaction('none','received',$rt::req[$serial_num]{'trans'}[$temp]{'content'});

Notice the first argument which is passed to the routine.. it's "none".
The default is something else that I can't seem to recall right this
moment, but that default makes it so that you see all of the headers.
Changing it to "none" hides all of the header information from the ticket
display.

-Rich


> Second: We really don't need to see every header of the mail a requestor
> has sent when looking at the e-mails or at the webui. Is there some way
> to replace %trans:content% with something less heavy?
>
> I hope you all had nice holidays!
>
> Sincerely,
>
> Andres Petralli - Arpanet AG
>
> --
> Andres Petralli, Arpanet AG
> Steinengraben 18, 4002 Basel, Switzerland
> Tel: +41 (0)61 276 96 60, Fax: +41 (0)61 276 96 66
> http://www.arpanet.ch/
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>
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--
Richard West                            mailto:richard.west at divatv.com
Sr. Systems Administrator
Diva - Princeton, NJ                    http://www.divatv.com