[rt-users] install/upgrade question

Neil Curri ncurri at fastcompany.com
Tue Jan 9 15:20:27 EST 2001

I'm not sure if this is the appropriate list to address install
questions, but help would be appreciated. Three things:

1. fresh install or upgrade? - we've had RT running on a machine for
awhile (I didn't install it, but it's very helpful and we'd like to keep
using it), which we've since scrubbed and reinstalled (redhat 7) from
the ground up. I've saved my old rt database and copied it back to the
machine. The database is getting large (tens of thousands of
transactions) and I'm wondering if I should just install fresh. If I
upgrade however, and I want to keep my old database, I probably should
keep it named "rt" and the MYQL_DATABASE in the Makefile set to:

RT_MYSQL_DATABASE       =       rt

...is this right? Also, will I get new copies of rt's bin, etc, lib, and
transactions folders or in order to upgrade properly, do I need to keep
these old folders in /usr/local/rt and make my entry in the Makefile the same:

RT_PATH                 =       /usr/local/rt

...so that it writes over and/or updates the old directories?


2. RT_MAIL_TAG - I don't quite understand what I'm supposed to enter
here... is it totally arbitrary (I know hostname is suggested)? We'll
run several different queues, so I don't know if that makes a difference.

RT_MAIL_TAG             =       change-this-string-or-perish


3. WEB_AUTH_COOKIES_ALLOW_NO_PATH - "You'll _never_ want to enable it,
unless you've got clients with IE4.01sp1..which chokes unless this is
enabled." So, does "yes" actually _disable_ AUTH_COOKIES (since it's
ALLOW_NO_PATH)?. The language is kind of confusing.


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