[rt-users] notify on comment

J.D. Falk jdfalk at mail-abuse.org
Thu Jan 18 13:45:45 EST 2001

On 01/18/01, Brandon Pulsipher <brandon at mycomputer.com> wrote: 

> I want to have RT notify the requestor of ticket, even on comment.
> Currently, the admin allows for the requestor to be notified on all changes,
> EXCEPT comment.  Can someone suggest the area of code I look at to address
> this?

	Why not just use reply in that case?  The entire purpose of
	comment is to be able to include information that the requestor
	does not need to see.

J.D. Falk                   "The Internet isn't just a publishing medium or a
Product Manager                     medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC                       -- Howard Rheingold

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