[rt-users] notify on comment

Tobias Brox tobiasb at suptra.org
Thu Jan 18 13:29:34 EST 2001

> I want to have RT notify the requestor of ticket, even on comment.
> Currently, the admin allows for the requestor to be notified on all changes,
> EXCEPT comment.  Can someone suggest the area of code I look at to address
> this?

If I Remember Correct ... (more than a year since I've been dealing
anything with RT1) ...

There should be a file lib/rt/database/manipulate.pm that executes code
for the actions (comment, respond, etc).  It also launches emails.  Find
the "sub comment" (or something similar to that) and see to that the
requestor also gets the email.

Tobias Brox | +47 98660706         | Freelance consulting:
Bestumvn 35 | NO 982 763 134       | Linux, Programming, Web services,
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