[rt-users] strange email issue...

Wozz wozz+rt at wookie.net
Thu Jan 18 19:37:55 EST 2001

On Thu, Jan 18, 2001 at 05:29:14PM -0700, Wozz wrote:
>  I seem to be having some problems with a few emails coming into
>  our RT system.  Looks like a simple pattern matching mixup.  We're
>  running rt 1.0.6 on a system with qmail.  Messages are sent to
>  abuse at ourdomain.com which is hosted by an exchange system, then
>  forwarded on to our qmail and rt system.  It seems From: lines of
>  the form
>  From: "user at foo.com" <user at foo.com>
>  confuse something, and RT attempts to reply to 
>  "user at foo.com"@ourdomain.com.  Also, I'm curious why rt is using the From:
>  line to determine who to reply to rather than the From line (no colon, smtp
>  envelope from).  

A bit more research seems to locate the problem around line 295 in
ui/mail/manipulate.pm.  It appears to parse the From: line incorrectly.
Anything with an @ in the "Real Name" portion of the email address is going
to be parsed incorrectly.  Without knowing where else this information is
used and for what purpose, I'm hesitant to attempt a fix.  Any ideas?

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