[rt-users] strange email issue...
wozz+rt at wookie.net
Thu Jan 18 19:37:55 EST 2001
On Thu, Jan 18, 2001 at 05:29:14PM -0700, Wozz wrote:
> I seem to be having some problems with a few emails coming into
> our RT system. Looks like a simple pattern matching mixup. We're
> running rt 1.0.6 on a system with qmail. Messages are sent to
> abuse at ourdomain.com which is hosted by an exchange system, then
> forwarded on to our qmail and rt system. It seems From: lines of
> the form
> From: "user at foo.com" <user at foo.com>
> confuse something, and RT attempts to reply to
> "user at foo.com"@ourdomain.com. Also, I'm curious why rt is using the From:
> line to determine who to reply to rather than the From line (no colon, smtp
> envelope from).
A bit more research seems to locate the problem around line 295 in
ui/mail/manipulate.pm. It appears to parse the From: line incorrectly.
Anything with an @ in the "Real Name" portion of the email address is going
to be parsed incorrectly. Without knowing where else this information is
used and for what purpose, I'm hesitant to attempt a fix. Any ideas?
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