[rt-users] mail response problem

[Chris Fabri]

Thanks Jesse, this is exactly the problem.   Specifically, it appears
a tab is instered after the tag string.    Removed it, and now it's
working fine.    chris
 

Jesse wrote:
> 
> I've seen this one before.  I suspect that there's a space in $rtname in etc/config.pm, possibly at the end. 
> 
>         Jesse
> 
> On Fri, Jan 26, 2001 at 02:08:46PM -0600, Chris Fabri wrote:
> > I've just set up rt v1.0.6 on a solaris 2.6 box, and I'm running
> > into a peculiar problem.   Requests are being created without problems,
> > a response is generated to the submitter, and it shows up in the
> > queue when viewed via web page.   However, when a message is replied
> > to that includes the requisite RT mail tags, it doesn't add this
> > to the queue for that request, it generates a new request, with new
> > request # and everything.
> > 
> > ANy ideas what's going on?  I"m using qmail as the deliver agent,
> > perl version 5.004_04, mysql 10.8, 3.23.22-beta distro, with
> > the DBs on a different server, but same os.
> > 
> > Thanks.   chris
> >  
> > -- 
> >  _________________________ __________________________________________
> > | Chris Fabri             |  Northwestern University                 |
> > | fabric at northwestern.edu |  Telecommunications and Network Services |
> > | 847-467-2539            |  http://www.nsg.northwestern.edu         |
> > |_________________________|__________________________________________|
> > 
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> <lamont> I'm reasonably sure that at least two of the electric blue kangeroos
>          I saw were real.
> 


-- 
 _________________________ __________________________________________
| Chris Fabri             |  Northwestern University                 |
| fabric at northwestern.edu |  Telecommunications and Network Services |
| 847-467-2539            |  http://www.nsg.northwestern.edu         |
|_________________________|__________________________________________|