[rt-users] Owner correspondance

[Jesse]

On Thu, Jul 05, 2001 at 10:23:58AM -0400, Damian Gerow wrote:
> > That should just work.  does RT seem to create two accounts for
> > hank? (Does
> > it autocreate a non-privileged account?)  One option is to
> > configure RT2 like
> > RT1 was and just grant 'everyone'  'ReplyToTicket' and 'CommentOnTicket'
> 
> Yes it does create a second account -- it's because the e-mail address for
> the user is (would be) set to "hank at dumpster.ca", whereas his reply e-mail
> address is "hank at dumpster.com".

Ok. the problem is that RT isn't smart enough to equate those two addresses
without you helping it out a bit in the config file.   What you probably
want to do is to supply a regexp in the CanonicalizeAddress subroutine in
the configfile.


> 
> Which leads to another question -- are there plans for a user to have >1
> e-mail addresses?
> 
Longterm, possibly, but not in the immediate future.


> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.