[rt-users] Help... moved RT and now lost message bodies!

[Teo de Hesselle]

"Brandon S. Allbery KF8NH" wrote:
> 
> On Friday, July 06, 2001 10:22:15 +1000, Teo de Hesselle
> <teo.dehesselle at uts.edu.au> wrote:
> +-----
> | I've also copied the old transactions....  Help... users are screaming at
> | me...
> +--->8
> 
> Are they in the same place relative to the RT base directory?
> Does etc/config.pm have the same location listed?

Yes. I've also made a symlink, so the old full path would still work.

> Does the web server have read (and write) permissions on the transactions
> directory and its contents?

Yes. And then to be double sure, I did:

cd /usr/local/rt1/transactions

chmod -R 777 . 
chown -R rt:rt .

Oddly, some of them appear to be working now... in some cases one out of 5
transactions are appearing, whilst the others (in the same ticket!) are
not.

There doesn't seem to be a correlation between tickets before the move and
tickets after the move, which makes it all the more frustrating.


-- 
Téo de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister