[rt-users] OnOwnerChange script ?

[Greg Cope]

dear All,

As a keen newbie to RT v2.0 I'm at a loss on how to do the following:

We run a few queue's,  with a queue admin whom allocates tickets to
certain users to deal with, by changing the owner.  At present the owner
is not emailed if they are given a new ticket (i.e the owner ship
changes).  I have not been able to find a referance to an OnOwnerChange
script.  This appears to me to be a logival feature.

If no such script exists is it easy to change RT to do this ? (Given
that I have good perl skills)  Where do I start ?

Thanks in advance.

Greg

ps Jesse, thanks for a nift GPL'ed tool.  Its much appreciated here.