[rt-users] OnOwnerChange script ?

[Jesse]

*nod* There is currently no such scripcondition, though we're slowly building an
archive of contributed scripconditions and scripactions.

you might want to check out "OnQueueChange" in 
ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditiona to see what
it takes to put together a scrip. it should be a fairly easy thing to do.

        -j

On Tue, Jul 10, 2001 at 01:36:19PM +0000, Greg Cope wrote:
> dear All,
> 
> As a keen newbie to RT v2.0 I'm at a loss on how to do the following:
> 
> We run a few queue's,  with a queue admin whom allocates tickets to
> certain users to deal with, by changing the owner.  At present the owner
> is not emailed if they are given a new ticket (i.e the owner ship
> changes).  I have not been able to find a referance to an OnOwnerChange
> script.  This appears to me to be a logival feature.
> 
> If no such script exists is it easy to change RT to do this ? (Given
> that I have good perl skills)  Where do I start ?
> 
> Thanks in advance.
> 
> Greg
> 
> ps Jesse, thanks for a nift GPL'ed tool.  Its much appreciated here.
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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