Hi, I've made a OnOwnerChange condition script. That works but now ik have to make a template. I want the New owners realname in it: {$Ticket->OwnerObj->RealName} That works fine. But i also want the old owners realname in it. But i dont know how to do it. I have the user id {$Transaction->OldValue} But how do i get his realname ?? Bas Toonk!