[rt-users] watcher not receiving mail...

[Jesse]

You need to enable scrips to send mail to ticket and queue watchers
and then sign up the relevant users as watchers.  The fact that they
have the right to watch things doesn't mean that they _are_ watching
them.


On Wed, Jul 11, 2001 at 04:28:32PM +0200, Bernd Schmidt wrote:
> Hello,
> 
> After i`ve setup up rt2 i tried a lot of features, but i
> cannot enable the sending to the watchers. Below you can
> find the log, it says  "No reciepients found...". Where does
> rt2 look for them? My rt2-crew have the right to "watch" and
> they have mail-adresses in the user-definitions.
> 
> Greetings,
> Bernd
> 
> 
> ---snip/logfile
> 
> Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
> 921, <STDIN> line 23.
> Use of uninitialized value in concatenation (.) at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
> 111, <STDIN> line 23.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x88051a0): Checking condition
> OnCreate...
> RT::Transaction=HASH(0x88051a0): Prepared NotifyAllWatchers
> RT::Action::Notify=HASH(0x89a34fc): No recipients found. Not
> sending.
> RT::Transaction=HASH(0x88051a0): Committed NotifyAllWatchers
> 
> 
> --- snip/config.pm
> 
> # {{{ Outgoing mail configuration
> 
> #$MailAlias is a generic alias to send mail to for any
> request
> #already in a queue.
> 
> #RT is designed such that any mail which already has a
> ticket-id associated
> #with it will get to the right place automatically.
> 
> #This is the default address that will be listed in
> #From: and Reply-To: headers of mail tracked by RT unless
> overridden
> #by a queue specific address
> 
> $CorrespondAddress="RT::\@xxxxxx.de";
> 
> $CommentAddress="RT::\@xxxxxx.de";
> 
> 
> #Sendmail Configuration
> 
> # $MailCommand defines which method RT will use to try to
> send mail
> # We know that 'sendmail' works fairly well.
> # If 'sendmail' doesn't work well for you, try
> 'sendmailpipe'
> # But note that you have to configure $SendmailPath and add
> a -t
> # to $SendmailArguments
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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