[rt-users] 2 issues - adding tickets, stalled tickets

[Jesse]

On Wed, Jul 18, 2001 at 12:24:01PM +0200, Alesh Mustar wrote:
> Re all,
> 
> i have a question about 2 things.
> 
> Upgraded from 1.07 to 2.0.1, everything works ok.
> 
> What I'm missing in RT2 is the ability to quickly see unresolved 
> tickets. Going into search and searching for stalled tickets is a 
> solution, but the problem is I don't see unresolved (open + stalled) 
> like in 1.07. Did I miss something or... ?

Savable and bookmarkable searches is one of the 'big things' I'm planning
on for 2.2. 

> 
> The 2nd issue is when adding a ticket, there is no field such as 
> priority, so I have to edit the ticket once I add it... missing 
> something again or?
> I know that all initial tickets can have the default priority (i've set 
> this to 10), but simply editing once you added the ticket is kind of a 
> pain...?

I may see if I can take a stab at a 'complex' ticket creation screen 
as opposed to the 'fast' one that exists now.


> Thanks in advance,
> Alesh
> 
> 
> 
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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