[rt-users] Can't locate config.pm

[marchuk at ee.washington.edu]

rt-mailgate works if root executes and passes the email through a
pipe.  rt-mailgate does not seem to work through sendmail therefore I
think it must be some kind of a user permission access problem.  

I think sendmail executes a script as user 'mail' so maybe 'mail' should
be in the rt group?

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Wed, 18 Jul 2001, Robert Shaw wrote:

> Is config.pm setgid?
> 
> -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> 
> Does your mail server have access to /home/rt2/etc where you have installed
> the RT stuff and the config.pm file?
> 
> -Robert
> 
> SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > I am now getting an error when trying to send to rt. 
> > It does not look like a permission problem nor a sendmail problem, I
> > checked both.
> > 
> > Thanks.
> > 
> > 
> > Aliases:
> > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > comment"
> > 
> > Here's the error:
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> >     (reason: 2)
> >     (expanded from: <rt at babylon.ee.washington.edu>)
> >  
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > /usr/local/lib/perl5/5.6.1/i686-linux
> > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > line 81.
> 
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