[rt-users] Can't locate config.pm

[marchuk at ee.washington.edu]

Actually sendmail executes a script as user 'daemon' if the alias is in
/etc/aliases.  So either make daemon part of rt group or put the aliases
in the .forward of rt user.  

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Thu, 19 Jul 2001 marchuk at ee.washington.edu wrote:

> rt-mailgate works if root executes and passes the email through a
> pipe.  rt-mailgate does not seem to work through sendmail therefore I
> think it must be some kind of a user permission access problem.  
> 
> I think sendmail executes a script as user 'mail' so maybe 'mail' should
> be in the rt group?
> 
> *****************************
> Walter Marchuk
> Senior Computer Specialist
> University of Washington
> Electrical Engineering
> Room: 307g
> 206-221-5421
> marchuk at ee.washington.edu
> *****************************
> 
> On Wed, 18 Jul 2001, Robert Shaw wrote:
> 
> > Is config.pm setgid?
> > 
> > -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> > 
> > Does your mail server have access to /home/rt2/etc where you have installed
> > the RT stuff and the config.pm file?
> > 
> > -Robert
> > 
> > SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> > On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > > I am now getting an error when trying to send to rt. 
> > > It does not look like a permission problem nor a sendmail problem, I
> > > checked both.
> > > 
> > > Thanks.
> > > 
> > > 
> > > Aliases:
> > > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > > comment"
> > > 
> > > Here's the error:
> > > 
> > >    ----- The following addresses had permanent fatal errors -----
> > > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > >     (reason: 2)
> > >     (expanded from: <rt at babylon.ee.washington.edu>)
> > >  
> > >    ----- Transcript of session follows -----
> > > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > > /usr/local/lib/perl5/5.6.1/i686-linux
> > > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.1
> > > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > > line 81.
> > 
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> > 
> 
>