[rt-users] Multiple e-mails

[Damian Gerow]

It's actually postfix, and the logs just show a re-sending of the e-mail 
from the system.  Nothing suspicious, and I've been watching the queue 
(albeit only lately, and not before I found out multiple e-mails were 
being sent), and nothing seems out of the ordinary.  I'm trying to track 
down to see if it's the same Message-ID, but no luck so far.

The messages seem to be carbon copies.  The only thing that I can think 
of is that they guy wound up responding from a different e-mail address 
the second time, and the two tickets were merged -- though the copies 
both go to the same address.  As well, yesterday people were playing with 
their signatures and one guy had an e-mail he sent in be entered four 
separate times he claims -- I see three, one via the web interface and 
two via e-mail, 19 minutes apart.  Wording is exactly the same, and yes, 
there are two entries for the e-mail, plus one for the web entry.  In 
this case, the logs show:

Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D: 
message-id=<rt-3-142.9.99553314021135 at Ticket>

and

Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291: 
message-id=<rt-22-152.6.93878544475368 at Ticket>

as the closest matching entries that correspond with the times of the 
entries in RT.

Is it consistantly repeatable?  It's happened twice that I've been told, 
but it's not consistant.  I'll keep my eye on it tomorrow, and see if I 
can get any more details.

--On Friday, July 20, 2001 12:23 am -0400 Jesse <jesse at fsck.com> wrote:

> What do your sendmail logs show? Is this odd behavior consistently
> repeatable? Do the messages themselves give any clue about how they
> were sent?  Does the ticket list the requestor twice?
>
>         -j
>
>
> On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
>> There's no scrips in global.
>>
>> The queue Support has the following scrips:
>>
>> OnCreate NotifyAdminCcs with template AdminCorrespondance
>> OnCorrespond NotifyRequestors with template Correspondance
>> OnComment NotifyAdminCcsasComment with template AdminComment
>> OnCorrespond NotifyOwner with template Correspondance
>> OnCreate AutoreplyToRequestors with template support-autoreply
>>
>> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com>
>> wrote:
>>
>> > Exactly which scrips do you have set up for that queue and
>> > for 'global'?
>> >
>> >         -j
>> >
>> >
>> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
>> >> We had a slightly irate user complain about some things today (via
>> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
>> >> the  RT system online before he e-mailed in his support request.
>> >> Anyway,  various e-mails are sent out multiple times.  It's always
>> >> correspondance  _from_ a member of the queue which it occurs on, but
>> >> it didn't make him  very happy.  Has anyone else come across this?
>> >>
>> >> Sadly, this is enough to force RT offline until I figure out what's
>> >> going  on...
>> >>
>> >> _______________________________________________
>> >> rt-users mailing list
>> >> rt-users at lists.fsck.com
>> >> http://lists.fsck.com/mailman/listinfo/rt-users
>> >>
>> >
>> > --
>> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
>> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>> >
>> > Any e-mail sent to the SLA will immediately become the intellectual
>> > property of the SLA and the author of said message will enter into a
>> > period of indentured servitude which will last for a period of time
>> > no less than seven years.
>> >
>> >
>>
>>
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> <Dr_Memory> the point is that words were exchanged.  neurolinguistic
> programming will do the rest.  they should be showing up at my house
> any day now.
>
>