[rt-users] Multiple e-mails

[Jesse]

What do your sendmail logs show? Is this odd behavior consistently repeatable?
Do the messages themselves give any clue about how they were sent? 
Does the ticket list the requestor twice?

        -j


On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
> There's no scrips in global.
> 
> The queue Support has the following scrips:
> 
> OnCreate NotifyAdminCcs with template AdminCorrespondance
> OnCorrespond NotifyRequestors with template Correspondance
> OnComment NotifyAdminCcsasComment with template AdminComment
> OnCorrespond NotifyOwner with template Correspondance
> OnCreate AutoreplyToRequestors with template support-autoreply
> 
> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com> wrote:
> 
> > Exactly which scrips do you have set up for that queue and
> > for 'global'?
> >
> >         -j
> >
> >
> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
> >> We had a slightly irate user complain about some things today (via
> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
> >> the  RT system online before he e-mailed in his support request.
> >> Anyway,  various e-mails are sent out multiple times.  It's always
> >> correspondance  _from_ a member of the queue which it occurs on, but
> >> it didn't make him  very happy.  Has anyone else come across this?
> >>
> >> Sadly, this is enough to force RT offline until I figure out what's
> >> going  on...
> >>
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >>
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > Any e-mail sent to the SLA will immediately become the intellectual
> > property of the SLA and the author of said message will enter into a
> > period of indentured servitude which will last for a period of time no
> > less than seven years.
> >
> >
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.