[rt-users] Re: [rt at mxim.com: Ticket creation failed]

[Robert Shaw]

Nevermind. I found the problem. It was because the user I was testing with
had been disabled initially so I could test the auto-creation of a user, but
that doesn't work (obviously now) because the user still exists in the database
but was disabled. Once I removed the user from the SQL database, it worked
just fine.

Thanks.
-Robert

On Fri, Jul 20, 2001 at 05:14:11PM -0400, Jesse Vincent wrote:
> have you set up permissions per the config recommended in the install guide
> at www.helgrim.com/rtdocs/ 
> 
> 
> On Fri, Jul 20, 2001 at 12:07:53PM -0700, Robert Shaw wrote:
> > Hi Jesse,
> > 
> > I'm running on a brand new install of RT2.0.1 now. It has only the initial
> > users setup (root, RT_System, etc. ). When I try to send email into the
> > system as a new user (not in the user list of RT2) it complains that I don't
> > have permission to create tickets in the "general" queue. I have both
> > CreateTicket and SeeQueue set for Everyone in the "general" queue. The
> > response is attached to this email. What am I missing? The system used to
> > auto-create a new user by the email address and create the ticket when
> > I used the 1.3.x versions. I'm obviously missing something here.
> > 
> > Thanks.
> > -Robert
> 
> > Subject: Ticket creation failed
> > From: rt at mxim.com
> > X-Mailer: Perl5 Mail::Internet v1.33
> > To: rshaw at mxim.com
> > Date: Fri, 20 Jul 2001 11:56:31 -0700 (PDT)
> > 
> > No permission to create tickets in the queue 'general'.
> 
> > yat1156
> > 
> > -- 
> > Robert Shaw                       Email: rshaw at mxim.com
> > Maxim Integrated Products        Office: (503)547-2360
> > High Frequency CAD Engineering      Fax: (503)547-0810
> > 
> 
> 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Any e-mail sent to the SLA will immediately become the intellectual property
> of the SLA and the author of said message will enter into a period of
> indentured servitude which will last for a period of time no less than seven
> years. 

-- 
Robert Shaw                       Email: rshaw at mxim.com
Maxim Integrated Products        Office: (503)547-2360
High Frequency CAD Engineering      Fax: (503)547-0810