[rt-users] Re: [rt at mxim.com: Ticket creation failed]

[Jesse Vincent]

have you set up permissions per the config recommended in the install guide
at www.helgrim.com/rtdocs/ 


On Fri, Jul 20, 2001 at 12:07:53PM -0700, Robert Shaw wrote:
> Hi Jesse,
> 
> I'm running on a brand new install of RT2.0.1 now. It has only the initial
> users setup (root, RT_System, etc. ). When I try to send email into the
> system as a new user (not in the user list of RT2) it complains that I don't
> have permission to create tickets in the "general" queue. I have both
> CreateTicket and SeeQueue set for Everyone in the "general" queue. The
> response is attached to this email. What am I missing? The system used to
> auto-create a new user by the email address and create the ticket when
> I used the 1.3.x versions. I'm obviously missing something here.
> 
> Thanks.
> -Robert

> Subject: Ticket creation failed
> From: rt at mxim.com
> X-Mailer: Perl5 Mail::Internet v1.33
> To: rshaw at mxim.com
> Date: Fri, 20 Jul 2001 11:56:31 -0700 (PDT)
> 
> No permission to create tickets in the queue 'general'.

> yat1156
> 
> -- 
> Robert Shaw                       Email: rshaw at mxim.com
> Maxim Integrated Products        Office: (503)547-2360
> High Frequency CAD Engineering      Fax: (503)547-0810
> 



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