[rt-users] Selected autoresponces/email.

Rob falcon at rasterburn.com
Wed Jul 25 22:02:34 EDT 2001


Ok, so say I want RT to handle hostmaster email.  I don't want RT to send
email to a hand full of email addresses/requestors, but I still want it to
create/manipulate tickets.  Is there a function like IsRTAddress() that I
can use for this?

I thought about just adding the email address as a user and then changing
the email address field to a local alias that goes to /dev/null, but then RT
will display the user's email address instead of the nickname or username...
thinking about it, wouldn't it make better sense to have RT use the username
instead of email address for 'Requestor(s)' during a search?  Anyway...

Any suggestions?

Rob










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