[rt-users] The specified template is missing or inaccessable.

[Dan McLean]

This is just one for the archives... detailing how we solved a problem...

The error message we were getting was 

" The specified template is missing or inaccessable.
 (/usr/local/rt/etc/templates/queues/EduTech/autoreply)
 However, the custom content which was supposed to fill the template was:"

We had set 
$ chmod 755 /usr/local/rt/etc/templates/queues/EduTech/*
$ chown rt:rt /usr/local/rt/etc/templates/queues/EduTech/*

with the 
     $rtuser="rt";
     $rtgroup="rt";

Settings in our config.pm, so why was it that rt couldn't find the templates I hear you ask?!?

Well I believe that we *may* have not have created the rt user before making the install files.  So I'm gonna suggest that on install rt may get the uid of the user and use *that* to set the user it runs as at compile time.
So I changed to the rt install directory and did a 
$ make upgrade

and this completely fixed out problems... 

Hope that helps someone out there!

-Dan McLean

danmc at chariot.net.au



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20010730/b2fc71ff/attachment.htm>