[rt-users] Feature Request

Jesse jesse at fsck.com
Mon Jun 4 23:15:18 EDT 2001

Sounds like you want to record 'Comments' rather than 'Correspondence'.
It's been there since 0.1.


On Mon, Jun 04, 2001 at 03:00:51PM -0600, Ed Vazquez, Jr. wrote:
> OK, this may or may not make sense, but here goes:
> It would seem to be a valid request to have an actual comments field
> that is separate from the originating email and is not, therefore,
> included when resolutions are sent to the complainant.
> My reasoning:  I am using RT to track complaints to my eMail and Network
> abuse account.  It would greatly enhance it's functionality if I could
> jot notes like "called customer - he's a clueless putz but agreed to
> check his servers for open relays" without having those self same notes
> sent to the aforementioned putz when I close the ticket out.
> Does this make sense?  Is it even possible?
> -- 
> Ed Vazquez
> Senior Security Engineer
> Inflow, Inc. (http://www.inflow.com/home.asp)
> 303.942.3211
> "There are two major products that come out of Berkeley: LSD and UNIX.
> We don't believe this to be a coincidence."  --Jeremy S. Anderson
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."

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