[rt-users] Feature Request
Jesse
jesse at fsck.com
Mon Jun 4 23:15:18 EDT 2001
Sounds like you want to record 'Comments' rather than 'Correspondence'.
It's been there since 0.1.
-jesse
On Mon, Jun 04, 2001 at 03:00:51PM -0600, Ed Vazquez, Jr. wrote:
> OK, this may or may not make sense, but here goes:
>
> It would seem to be a valid request to have an actual comments field
> that is separate from the originating email and is not, therefore,
> included when resolutions are sent to the complainant.
>
> My reasoning: I am using RT to track complaints to my eMail and Network
> abuse account. It would greatly enhance it's functionality if I could
> jot notes like "called customer - he's a clueless putz but agreed to
> check his servers for open relays" without having those self same notes
> sent to the aforementioned putz when I close the ticket out.
>
> Does this make sense? Is it even possible?
>
> --
> Ed Vazquez
> Senior Security Engineer
> Inflow, Inc. (http://www.inflow.com/home.asp)
> 303.942.3211
>
> "There are two major products that come out of Berkeley: LSD and UNIX.
> We don't believe this to be a coincidence." --Jeremy S. Anderson
>
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>
--
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
"That package looks like what I wanted, but the site was down today,
so I decided to reimplement it in Perl."
-me
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