[rt-users] Mail not getting sent to Watchers

[Adams, Gavin]

I've broke something, but I'm not sure what. Running rt 1.3.97,
DBI-seachbuilder .38. I have a global scrip to autoreply to the
requester on a new ticket. On the queue the ticket is sent to, I have a
local scrip OnCreate->NotifyWatchers->NewTicketInfo (queue specific
template). I have 10 RT users set as Admin Watchers. The mail is going
to the requester, but nothing is being sent to the watchers, although it
shows committed in the RT debug file.

Note - This doesn't seem to happen to every message. Some are acted upon
fine, others just never get sent to the Watchers.

Contents of said debug file:

[/tmp]# more  rt.log.26782.8
Debug mode enabled
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.
6.0/DBIx/SearchBuilder.pm line 893, <STDIN> line 21.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x880ada8): Prepared AutoreplyToRequestor
Use of uninitialized value in array dereference at
opt/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> line 21.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> line 21.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> line 21.
RT::Transaction=HASH(0x880ada8): Committed AutoreplyToRequestor
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x880ada8): Prepared NotifyAdminWatchers
RT::Transaction=HASH(0x880ada8): Committed NotifyAdminWatchers
Use of uninitialized value in delete at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
line 136.
Ticket 53 created in queue 'Test'



--- Gavin Adams
Promisant Ltd.
Bermuda