[rt-users] Mail not getting sent to Watchers

[Jesse]

What does the Mail config section of rt's config.pm look like?



On Fri, Jun 08, 2001 at 02:07:41PM -0300, Adams, Gavin wrote:
> I've broke something, but I'm not sure what. Running rt 1.3.97,
> DBI-seachbuilder .38. I have a global scrip to autoreply to the
> requester on a new ticket. On the queue the ticket is sent to, I have a
> local scrip OnCreate->NotifyWatchers->NewTicketInfo (queue specific
> template). I have 10 RT users set as Admin Watchers. The mail is going
> to the requester, but nothing is being sent to the watchers, although it
> shows committed in the RT debug file.
> 
> Note - This doesn't seem to happen to every message. Some are acted upon
> fine, others just never get sent to the Watchers.
> 
> Contents of said debug file:
> 
> [/tmp]# more  rt.log.26782.8
> Debug mode enabled
> Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/site_perl/5.
> 6.0/DBIx/SearchBuilder.pm line 893, <STDIN> line 21.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
> RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x880ada8): Prepared AutoreplyToRequestor
> Use of uninitialized value in array dereference at
> opt/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> line 21.
> Use of uninitialized value in array dereference at
> /opt/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> line 21.
> Use of uninitialized value in array dereference at
> /opt/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> line 21.
> RT::Transaction=HASH(0x880ada8): Committed AutoreplyToRequestor
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
> RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x880ada8): Prepared NotifyAdminWatchers
> RT::Transaction=HASH(0x880ada8): Committed NotifyAdminWatchers
> Use of uninitialized value in delete at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
> line 136.
> Ticket 53 created in queue 'Test'
> 
> 
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch