[rt-users] Template tokens ?

Jesse jesse at fsck.com
Mon Jun 25 09:15:38 EDT 2001

The problem you're running into is that the Comments or Correspondence
transaction is actually seperate from the "Resolved" transaction. There
isn't an easy way to fix this yet.  

On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:
> Hi,
> I have a script: OnResolve NotifyAllWatchers with template Resolved.
> And a standard template:
> ----
> Subject: Ticket Resolved
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> ---
> When i close a ticket and i fill in the answer of a question (task,problem)
> And click on submit.  The requester and the Queue admin get email.  
> Now i'am searching for a variable (or token)  that get's the message content,
> (the answer of a question (task,problem)) and puts it in the template.
> so that this content is beeing emailed to the requester and queue admin.
> I have tried the following but none of these helped.
> {$Transaction->Message()}
> {$Transaction->Content()}
> {$Ticket->Transactions()}
> Who can help me ?
> Greetings,
> Bas Toonk
> B.Toonk at zx.nl
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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