[rt-users] Template tokens ?

[Bas Toonk]

Hmm oke, is there a tempory work arround for it ?
And do you know how long it take's to get it fixxed ?
Mayby with a little help from you i can fix it ?

- Bas Toonk

On Monday 25 June 2001 15:15, Jesse wrote:
> The problem you're running into is that the Comments or Correspondence
> transaction is actually seperate from the "Resolved" transaction. There
> isn't an easy way to fix this yet.
>
> On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:
> > Hi,
> >
> > I have a script: OnResolve NotifyAllWatchers with template Resolved.
> > And a standard template:
> >
> > ----
> > Subject: Ticket Resolved
> >
> > According to our records, your request has been resolved. If you have any
> > further questions or concerns, please respond to this message.
> > ---
> >
> > When i close a ticket and i fill in the answer of a question
> > (task,problem) And click on submit.  The requester and the Queue admin
> > get email.
> >
> > Now i'am searching for a variable (or token)  that get's the message
> > content, (the answer of a question (task,problem)) and puts it in the
> > template. so that this content is beeing emailed to the requester and
> > queue admin.
> >
> > I have tried the following but none of these helped.
> > {$Transaction->Message()}
> > {$Transaction->Content()}
> > {$Ticket->Transactions()}
> >
> > Who can help me ?
> >
> > Greetings,
> > Bas Toonk
> > B.Toonk at zx.nl
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Mvg. Bas Toonk
Kennisnet Beheer