[rt-users] rt not receiving incoming email

[Jim]

Fixed. It was the exim setup. Thanks!

-- Jim

On Sun, 24 Jun 2001, Jim wrote:

> I'm setting up rt for the first time and I can't get it to accept new
> requests via email. When I send email to rt I don't get an auto-ticket
> ("Send an autoreply on request creation" is enabled for all my queues) and
> the request never shows up in the web interface. I can generate and
> manipulate requests with the web interface and when I do, I receive mail
> from rt just fine.
>
> rt version:
> 1.0.7
>
> host description:
> Linux crapsis 2.2.19-6.2.1enterprise #1 SMP Mon Apr 9 22:36:08 EDT 2001
> i686 unknown
>
> version of Perl:
> Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
>   Platform:
>     osname=linux, osvers=2.2.5-22smp, archname=i386-linux
>     uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
> 09:11:51 edt 1999 i686 unknown '
>     hint=recommended, useposix=true, d_sigaction=define
>     usethreads=undef useperlio=undef d_sfio=undef
>   Compiler:
>     cc='cc', optimize='-O2 -m486 -fno-strength-reduce',
> gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
>     cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include'
>     ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include'
>     stdchar='char', d_stdstdio=undef, usevfork=false
>     intsize=4, longsize=4, ptrsize=4, doublesize=8
>     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>     alignbytes=4, usemymalloc=n, prototype=define
>
> MTA:
> Exim version 3.22 #1 built 08-Jun-2001 11:35:37
> Copyright (c) University of Cambridge 2001
>
> web server name and version:
> [Sun Jun 24 04:02:02 2001] [notice] Apache/1.3.14 (Unix)  (Red-Hat/Linux)
> PHP/4.0.4pl1 configured -- resuming normal operations
> [Sun Jun 24 04:02:02 2001] [info] Server built: Oct 19 2000 13:00:25
>
> patches or contrib installed:
> none
>
> nature of problem:
> I described briefly it above, and here's some additional info:
>
> 1. All mail in our domain goes to a central mail server. On this central
> mail server there are these rt-related aliases:
> rt: rt at crapsis
>
> 2. On host crapsis, here are rt-related aliases:
> rt:             "|/usr/local/rt/bin/rt-mailgate general correspond"
>
> 3. I can see all the email requests I send sitting in
> /var/spool/exim/input on crapsis.
>
> 4. Here is entry in config.pm:
>     $mailprog = "/usr/lib/sendmail ";
>     $mail_options = "-oi -t";
>
> 5. I'm not seeing any errors or returned mail.
>
> 6. BTW this document is no longer available:
> ftp://ftp.fsck.com/pub/rt/contrib/exim.README
>
> I sure am anxious to use this fine free product ;) Thanks for any help.
>
> -- Jim
>
>
>
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