[rt-users] rt not receiving incoming email

Jim jhoadley at sfgate.com
Sun Jun 24 14:25:30 EDT 2001

I'm setting up rt for the first time and I can't get it to accept new
requests via email. When I send email to rt I don't get an auto-ticket
("Send an autoreply on request creation" is enabled for all my queues) and
the request never shows up in the web interface. I can generate and
manipulate requests with the web interface and when I do, I receive mail
from rt just fine.

rt version:

host description:
Linux crapsis 2.2.19-6.2.1enterprise #1 SMP Mon Apr 9 22:36:08 EDT 2001
i686 unknown

version of Perl:
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
    osname=linux, osvers=2.2.5-22smp, archname=i386-linux
    uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
09:11:51 edt 1999 i686 unknown '
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef useperlio=undef d_sfio=undef
    cc='cc', optimize='-O2 -m486 -fno-strength-reduce',
gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
    cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    stdchar='char', d_stdstdio=undef, usevfork=false
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    alignbytes=4, usemymalloc=n, prototype=define

Exim version 3.22 #1 built 08-Jun-2001 11:35:37
Copyright (c) University of Cambridge 2001

web server name and version:
[Sun Jun 24 04:02:02 2001] [notice] Apache/1.3.14 (Unix)  (Red-Hat/Linux)
PHP/4.0.4pl1 configured -- resuming normal operations
[Sun Jun 24 04:02:02 2001] [info] Server built: Oct 19 2000 13:00:25

patches or contrib installed:

nature of problem:
I described briefly it above, and here's some additional info:

1. All mail in our domain goes to a central mail server. On this central
mail server there are these rt-related aliases:
rt: rt at crapsis

2. On host crapsis, here are rt-related aliases:
rt:             "|/usr/local/rt/bin/rt-mailgate general correspond"

3. I can see all the email requests I send sitting in
/var/spool/exim/input on crapsis.

4. Here is entry in config.pm:
    $mailprog = "/usr/lib/sendmail ";
    $mail_options = "-oi -t";

5. I'm not seeing any errors or returned mail.

6. BTW this document is no longer available:

I sure am anxious to use this fine free product ;) Thanks for any help.

-- Jim

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