[rt-users] reply to a Ticket results not in comment
Norbert Schollum
schollum at equinux.de
Tue Jun 26 04:08:47 EDT 2001
Hi there,
in the manual it says, that replying to a
message with the ticket-ID in the subject
the mail will be handled as a comment.
but with me it always becomes a Reply.
in the history it says "mail sent by..."
is this correct?
where can i fix this - i want it to become
a comment so that only the usergroup can read
this messages.
Greetings from Munich, Bavaria, Germany
thanks a lot!
Norbert
--
Norbert Schollum
-----------------------------------------------
equinux Aktiengesellschaft
Informationstechnologien
Gabelsbergerstr. 30
80333 München - Germany
Tel. 089/520465-0
Fax. 089/520465-299
mailto:schollum at equinux.de
http://www.equinux.de
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