[rt-users] Re: Configuring RT2

Harald Wagener hwagener at fcb-wilkens.com
Thu Jun 28 04:30:24 EDT 2001

"Jesse (E-mail)" wrote:
> Don't grant the user rights. Grant 'everyone' the right to 'see queue'
> and 'create tickets' grant the user the right to 'see tickets' and 'see history'.

Problem is, in 2.0.0, 'See Tickets' and 'See History' are not an option...
I found 'ShowTickets',but don't know if it is the same as 'See Tickets':
Or are these options fo users 'without rights' ?


> Then create users without "Can be granted rights"
> they'll get shunted straight into /SelfService , the web ui for requestors.
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Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
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