[rt-users] Re: Configuring RT2

[Jesse]

On Thu, Jun 28, 2001 at 03:55:39PM -0500, Hamilton, Kent wrote:
> Can someone that has this working give me a tutorial?
> 
> I've gone in to both the global config and queue config's and granted
> Everyone:
>     CreateTicket
>     SeeQueue
> 
> Requestor:
>     ShowTicket
>     ShowTicketComments (I assume that's what "See History" means Jessie?)

Actually, I was mistaken. you just want ShowTicket.  ShowTicketHistory got
yanked.


> 
> When I attempt to log in using an email address and empty password which I
> assume is what "*NO-PASSWORD*" means from the importer?  I just get "Your
> username or password is incorrect".  

*NO-PASSWORD* means that the account is locked. you'll need to set the user's
password with the admin ui.  A future version of RT will support sending 
users random passwords by email.

        -j



> What assumption do I have wrong?
> 
> 
> 
> > -----Original Message-----
> > From: Jesse [mailto:jesse at fsck.com]
> > Sent: Thursday, June 28, 2001 11:36 AM
> > To: Harald Wagener
> > Cc: rt-users at fsck.com
> > Subject: Re: [rt-users] Re: Configuring RT2
> > 
> > 
> > I mistyped. ShowTickets is what I meant.
> > 
> > 
> > On Thu, Jun 28, 2001 at 10:30:24AM +0200, Harald Wagener wrote:
> > > "Jesse (E-mail)" wrote:
> > > > 
> > > > Don't grant the user rights. Grant 'everyone' the right 
> > to 'see queue'
> > > > and 'create tickets' grant the user the right to 'see 
> > tickets' and 'see history'.
> > > 
> > > Problem is, in 2.0.0, 'See Tickets' and 'See History' are 
> > not an option...
> > > I found 'ShowTickets',but don't know if it is the same as 
> > 'See Tickets':
> > > Or are these options fo users 'without rights' ?
> > > 
> > > -H.
> > > 
> > > 
> > > > Then create users without "Can be granted rights"
> > > > 
> > > > they'll get shunted straight into /SelfService , the web 
> > ui for requestors.
> > > > 
> > >  
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > > -- 
> > > Harald Wagener      |                                
> > Systemadministrator 
> > > FCB/Wilkens GmbH    |                              
> > Tel.:+49-40-2881-1252 
> > > An der Alster 42    |                              
> > Fax.:+49-40-2881-1263 
> > > 20099 Hamburg       |                         
> http://www.fcb-wilkens.com
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> After all, it's not every day you meet up with an evil power
>                                                -M. Bulgakov
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

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