[rt-users] Question about rights
jfisher at deas.harvard.edu
Sat Jun 30 18:18:10 EDT 2001
Granting ModifyTicket to Requestor will do it. This assumes the person
sending the follow-up email is the one who created the original request.
The owner should have ModifyTicket anyway - so they can close the ticket
when they're done.
Unfortunately if the Requestor also has ShowTicket, they can see & change
other things you may not want them to.
On Sat, 30 Jun 2001, Jesse wrote:
> *nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
> it in 2.0.1
> On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> > Hi all,
> > hmm... I've another question:
> > Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> > Users to be able reopening a ticket by sending an email ?
> > Granting "ModifyTicket" to "Owner" doesn't do it ?
> > Thanks a lot,
> > Roland
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