[rt-users] Question about rights

[John Fisher]

Granting ModifyTicket to Requestor will do it. This assumes the person
sending the follow-up email is the one who created the original request.
The owner should have ModifyTicket anyway - so they can close the ticket
when they're done.

Unfortunately if the Requestor also has ShowTicket, they can see & change
other things you may not want them to.

jon


On Sat, 30 Jun 2001, Jesse wrote:

> *nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
> it in 2.0.1
> 
> 
> On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> > Hi all,
> > 
> > hmm... I've another question:
> > 
> > Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> > Users to be able reopening a ticket by sending an email ?
> > Granting "ModifyTicket" to "Owner" doesn't do it ?
> > 
> > Thanks a lot,
> > 
> > Roland
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> ...realized that the entire structure of the net could be changed to be made 
> more efficient, elegant, and spontaneously make more money for everyone 
> involved. It's a marvelously simple diagram, but this form doesn't have a way 
> for me to draw it.  It'll wait. 				-Adam Hirsch
> 
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