[rt-users] Question about rights

[Roland von Herget]

hmmm.. it's a lot nicer than granting ModifyTicket to Everyone. 

Thanks a lot,

Roland

On Sat, 30 Jun 2001, John Fisher wrote:

> Granting ModifyTicket to Requestor will do it. This assumes the person
> sending the follow-up email is the one who created the original request.
> The owner should have ModifyTicket anyway - so they can close the ticket
> when they're done.
> 
> Unfortunately if the Requestor also has ShowTicket, they can see & change
> other things you may not want them to.
> 
> jon
> 
> On Sat, 30 Jun 2001, Jesse wrote:
> > *nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
> > it in 2.0.1
> > On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> > > Hi all,
> > > 
> > > hmm... I've another question:
> > > 
> > > Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> > > Users to be able reopening a ticket by sending an email ?
> > > Granting "ModifyTicket" to "Owner" doesn't do it ?
> > >